FAQs - Upcycled Jewelry

 

Frequently Asked Questions

What is the shipping policy?

All orders ship in less than 48-72 hours via USPS unless otherwise noted. If you need your item sooner please email smallbatchno.3@gmail.com - additional cost may occur. Tracking information will be emailed upon shipment.

International Orders: We are not responsible for custom fees that may apply. The carrier will contact you in case of extra charges or customs clearance. Please be advised it is your responsibility to pay for any extra charges. 

What is up-cycled designer?

Our pieces are made from authentic, luxury buttons and charms. These may have been from old clothing, purses, or shoes. We are continually searching thrift stores, estate sales and boutiques to bring these beautiful pieces to life  

How do I clean my jewelry? 

Regularly polishing with a soft cloth is the best way to maintain shine. If you forget, no worries! Use a gold jewelry cleaning agent or warm water with a polishing cloth. All items are shipped in a material safe bag and with a cloth.

How many pieces do you make of each item/ will there be restocks?

We try to make as much as we can of each item, depending on what is available to us. All items are made from vintage buttons, charms, etc so we usually can only find a limited quantity of each item. Many items are one of a kind. However, if items are popular and sell out, then we can often find pieces very similar and will do our best to restock! Please let us know if you see a piece you love, and we will always try to source something for you!

Is there a protection plan?

All jewelry items come with a one year warranty from date of purchase. The customer is responsible for the shipping cost to return the item. We will do our best to restore the item to its original state - all pieces must be shipped to restore the item.

Returns

All sales are final. If an item is lost in transit please email smallbatchno.3@gmail.com. All jewelry items have a one year protection plan included with the purchase of the item 

Can I request customization?

Yes! Often times it is possible to put different pieces onto other styles of necklaces. We are also able sometimes to alter the length of a necklace. This may change the price of the piece. Please contact us with any questions or ideas that you have! We are more than happy to chat with you.

Disclaimer:

We are not affiliated with any other brands.